You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mayipetracek's avatar
mayipetracek
New member | Level 2
2 years ago

Need help cancelling a subscription

Hello:  the prior owner of our dropbox passed unexpectantly and we no longer need the dropbox account. None of the other officers know the access or the password.  How do I go about getting help from...
cancellations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

You don't need to have the email address to contact the team, all you need is an email address that you can access in order for us to email you. 

 

If you provide the billing information, and explain the situation, the support team will be able to assist further.

mayipetracek's avatar
mayipetracek
New member | Level 2
2 years ago

Thank you !!!

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