You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mayipetracek's avatar
mayipetracek
New member | Level 2
2 years ago

Need help cancelling a subscription

Hello:  the prior owner of our dropbox passed unexpectantly and we no longer need the dropbox account. None of the other officers know the access or the password.  How do I go about getting help from...
cancellations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

If the transaction details are known, you can contact the billing team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

mayipetracek's avatar
mayipetracek
New member | Level 2
2 years ago

Thanks Jay.  But that's the issue, I don't have the billing information.  I do see the debit hitting our bank account back in November. It looks like it was an automatic renewal.  Will the string of numbers listed on the bank statement be enough?

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