We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    gerry6 wrote:

    my trial is ending. can i continue on a month to month basis with the option of cancelling at any time? Also, what happens to my files when I  quit?


    That depends on the option you chose when you started the trial. You would have had a choice of yearly or monthly. If you chose monthly then you'll be charged the monthly fee when your trial expires, and you can cancel at any time. When you cancel (monthly or yearly), you cancel the automatic renewal but you retain your account benefits until your next billing period at which point your account is downgraded.

     

    When you cancel your subscription your files will remain in your account. If you're over your storage quota, you simply can't sync anymore. No files are deleted.

    • ady-t's avatar
      ady-t
      New member | Level 2

      Hi there, by any chance you know how do I find which option I have selected when sign up for free trial? Thank you

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey ady-t

         

        If you’re referring to the billing cycle of your Dropbox plan, you can check more details here.

         

        Let me know if you have any further questions, though.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!