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tbertsch 's avatar
tbertsch
Explorer | Level 3
8 months ago

My premium account has been paid, but I have access to a Basic plan.

I am getting billed for a premium account but my access online is now the basic account and I have lost all members and files and some of my members have lost account as well.   I need to talk to a l...
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tbertsch 's avatar
tbertsch
Explorer | Level 3
8 months ago

I have answered this already and you replied!

No, I have no other account associated with this email address and the look up tool is not working!  The payment id is [removed per Community Guidelines].  I have submitted several emails and get ticket numbers that obviously mean nothing.  They are ticket #'s 

Ticket #24064816: RE: Dropbot Support Ticket #24046114 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey tbertsch , sorry for jumping in. I just logged a new ticket for you, so that we can check this together. 

 

Please reply to me, when you get the chance.

  • tbertsch 's avatar
    tbertsch
    Explorer | Level 3
    8 months ago

    Ok thanks.

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