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Forum Discussion
Lost email of a paid account and I need to cancel the subscription
I need to talk to someone in Dropbox. I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they sa...
Jay
Dropbox Staff
Dropbox StaffHi VCB1, when you submitted the ticket, did you use the email address to which you have access?
If not, please could you resubmit your ticket by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
Make sure to pick an email to which you can receive and send emails from.
Yes. I uses the e-mail I have access.
- And I also wrote my e-mail And phone number in the ticket. It is the same e-mail I use here.
- Jay
For the primary contact email, did you enter an email address you have access to?
If so, did you receive the automated email response with the ticket ID, in order for me to locate it on the system?
- I received 2.
#24099425
And
#24099672
