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VCB1's avatar
VCB1
Explorer | Level 3
4 months ago

Lost email of a paid account and I need to cancel the subscription

I need to talk to someone in Dropbox. I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they sa...
Cancellations and refunds
Cancelling
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey VCB1! I was looking into our system and I can see you’ve already reached our support team. As soon as they’ve reviewed your request, they’ll reply back to you and further assist. I’ve also left them an internal note on your behalf.

VCB1's avatar
VCB1
Explorer | Level 3
4 months ago
Nobody is in contact with me.
I need support ASAP, onde you STILL charge me.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi VCB1, when you submitted the ticket, did you use the email address to which you have access?

     

    If not, please could you resubmit your ticket by opening an incognito/private browsing window, while not signed into your account, and accessing this link.


    Make sure to pick an email to which you can receive and send emails from.

    • VCB1's avatar
      VCB1
      Explorer | Level 3
      4 months ago
      Yes. I uses the e-mail I have access.
      • VCB1's avatar
        VCB1
        Explorer | Level 3
        4 months ago
        And I also wrote my e-mail And phone number in the ticket. It is the same e-mail I use here.

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