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VCB1's avatar
VCB1
Explorer | Level 3
4 months ago

Lost email of a paid account and I need to cancel the subscription

I need to talk to someone in Dropbox. I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they sa...
Cancellations and refunds
Cancelling
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey VCB1 - sorry to hear you're having issues with this.

 

May we reach out via email to the email address that's linked to your Community profile, in order to investigate further? 

VCB1's avatar
VCB1
Explorer | Level 3
4 months ago

Yes. You can reach me using my personal email linked to the commmunity. I need that someone of you contact and suport me.

ASAP.

Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey VCB1! I was looking into our system and I can see you’ve already reached our support team. As soon as they’ve reviewed your request, they’ll reply back to you and further assist. I’ve also left them an internal note on your behalf.

    • VCB1's avatar
      VCB1
      Explorer | Level 3
      4 months ago
      Nobody is in contact with me.
      I need support ASAP, onde you STILL charge me.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hi VCB1, when you submitted the ticket, did you use the email address to which you have access?

         

        If not, please could you resubmit your ticket by opening an incognito/private browsing window, while not signed into your account, and accessing this link.


        Make sure to pick an email to which you can receive and send emails from.

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