Plans and Subscriptions
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I purchased a brand new HP laptop from Costco. It prompted me for a 100GB 12 month promotion. I clicked and logged into my account. Nothing changed. I uninstalled and reinstalled the app. Nothing changed. Our of frustration, I clean installed the windows with no luck. Any help would be appreciated.
It only works if you use the Dropbox that was preinstalled when coming - so uninstalling and reinstalling will cause it to be invalid.
In terms of the promo have you ever had a space boost from Dropbox before for a new device?
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No I haven't had one in the past.
Thanks for clarifying that for us @ArsalanButt
Would it be OK if we reached out via email to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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yes please
Hi there!
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