You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Issue with auto renewal
Due to auto billing without prior consent, I am recommend that a class action lawsuit be initiated against Drop Box for its enticing use of its product and then using a techniquie to lock people into...
Dropbox cannot charge you without authorization.
When you upgrade to a paid account (the only time you would provide payment information) you're purchasing a subscription-based service that will auto-renew at the end of your term. By continuing with the purchase, you're agreeing to this. You're able to cancel the auto-renewal at any time prior to renewal. If you fail to do so you will be billed for a new term.
If this is still a concern, then you should make sure that your account is not set to auto-renew again. You can choose to downgrade your account from your Account page, or you can contact Dropbox Support for assistance.- Hi KenLoebel
You dont need to write to them to stop payments, you just go to www.dropbox.com/cancel
Do you happen to have any ticket numbers?
Mark
Super User II
Super User IIGood luck with OneDrive as they also auto renew, as does Microsoft Office subscriptions.
Onedrive renews at least with the service one signed up for and not an entirely different one that costs 7x more. The onus is on DB so this problem no longer happens to customers. We shouldn't have to fight to be treated with respect and to be given clear instructions on our purchase. I ended up purchasing something I would have NEVER purchased if the interface had been clear. Never. It not something I need or want. Yet, DB says there's nothing they can do...?? Really?
