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Solved
Issue with auto renewal
Due to auto billing without prior consent, I am recommend that a class action lawsuit be initiated against Drop Box for its enticing use of its product and then using a techniquie to lock people into...
Dropbox cannot charge you without authorization.
When you upgrade to a paid account (the only time you would provide payment information) you're purchasing a subscription-based service that will auto-renew at the end of your term. By continuing with the purchase, you're agreeing to this. You're able to cancel the auto-renewal at any time prior to renewal. If you fail to do so you will be billed for a new term.
If this is still a concern, then you should make sure that your account is not set to auto-renew again. You can choose to downgrade your account from your Account page, or you can contact Dropbox Support for assistance.- Hi KenLoebel
You dont need to write to them to stop payments, you just go to www.dropbox.com/cancel
Do you happen to have any ticket numbers?
When you go to the website you indicate, you get an error message. I have written to them for a refund but it doesn't seem likely. The American consumer is sick to death of these automated renewals. I never received an email notifying me that it was about to happen. I think it's appalling that you are spreading false information.
Rich
Super User II
Super User II
joydeason wrote:
When you go to the website you indicate, you get an error message.
The website has gone through an update since Mark posted that. As always, though, you can get to all the details of your account on your Account page, where you can also cancel your subscription from the Plan tab. Note that if you subscribed though a mobile device (within the app or on the app store), then you need to cancel from the app store.
The American consumer is sick to death of these automated renewals.
Anyone that is sick of auto-renewals should stop signing up for services that have them. It's as simple as that, and no different from a magazine or newspaper subscription, streaming service, or even car insurance. The agreed-upon service automatically renews and charges the billing information on file until canceled. This was what was agreed upon when the subscription was initiated by the user.
I never received an email notifying me that it was about to happen. I think it's appalling that you are spreading false information.
Dropbox sends notifications prior the the auto-renewal taking place. A copy of the one I just received is below. If you didn't receive yours then I suggest you check your spam/junk folder or check with your mail provider to see if they block anything from Dropbox as that has happened before. There was no flase information given.
Received on the 15th and 23rd of October.
