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Forum Discussion
Issue with auto renewal
Due to auto billing without prior consent, I am recommend that a class action lawsuit be initiated against Drop Box for its enticing use of its product and then using a techniquie to lock people into...
Dropbox cannot charge you without authorization.
When you upgrade to a paid account (the only time you would provide payment information) you're purchasing a subscription-based service that will auto-renew at the end of your term. By continuing with the purchase, you're agreeing to this. You're able to cancel the auto-renewal at any time prior to renewal. If you fail to do so you will be billed for a new term.
If this is still a concern, then you should make sure that your account is not set to auto-renew again. You can choose to downgrade your account from your Account page, or you can contact Dropbox Support for assistance.- Hi KenLoebel
You dont need to write to them to stop payments, you just go to www.dropbox.com/cancel
Do you happen to have any ticket numbers?
Rich
Super User II
Super User IIDropbox cannot charge you without authorization.
When you upgrade to a paid account (the only time you would provide payment information) you're purchasing a subscription-based service that will auto-renew at the end of your term. By continuing with the purchase, you're agreeing to this. You're able to cancel the auto-renewal at any time prior to renewal. If you fail to do so you will be billed for a new term.
If this is still a concern, then you should make sure that your account is not set to auto-renew again. You can choose to downgrade your account from your Account page, or you can contact Dropbox Support for assistance.
They DID charge without authorization. Support people admitted a mistake but would not clarify. If you don't believe it, so be it. WE are living with it. We are not new to apps and even at 65 we can still learn a thing or 2. And while they have refunded the initial charge....they will NOT help with orverdraft charges they generated.
The primary change needed is to change the arrogance of the automatic email replies that send the same messages when there is a real issue. Taking money from a bank account after being informed that the authorization is withdrawn may be a violation of federal laws and may be subject to severe penalties. Written notification withdrawing authorization to pull funds from any bank account provides docuimentation of instructions and a withrawal of authorization. The systems that this company uses is to try to wear out the consumer. I have a chain of more than 6 emails from DropBox with no effort to make a resolution, while I have provided written withrawal of authorization multiple times. I believe that when an impasse occurs with a company, reaching out through social media and to executives is the correct means to reach the people who are more concerned about legal issues and protecting the long term brand than by emailing CSR's who never pick up a phone to resolve issues. To me, this is a PR nightmare in the process because I value my financial rights to the extent that if a company refuses to acknowledge a complaint involving DropBox continuing to withdraw funds after authorization has been withdrawn and without resolving it, they are putting themsleves in a liability chain that may be extensive and costly. Legal action and contact with regulators often is the only strategy that gets a response. As such, those initiatives are under way.
- MarkHi KenLoebel
You dont need to write to them to stop payments, you just go to www.dropbox.com/cancel
Do you happen to have any ticket numbers?When you go to the website you indicate, you get an error message. I have written to them for a refund but it doesn't seem likely. The American consumer is sick to death of these automated renewals. I never received an email notifying me that it was about to happen. I think it's appalling that you are spreading false information.
