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Luigipi's avatar
Luigipi
Explorer | Level 3
8 months ago

I want to delete an account I am paying for and no longer have access to

I set up a Dropbox Plus account with my previous work email address and cannot log into it anymore in order to delete it. I have just been billed for it although I will not be able to use it. How can...
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Luigipi's avatar
Luigipi
Explorer | Level 3
7 months ago
I did, thanks. I was hoping to get a refund, given I will not be able to access the account and use it for the new term I paid for.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Luigipi!

 

I'd suggest you reply back to the agent and share your thoughts with them, in order for them to be able to check what can be done about this.

 

I advise this, since they have all the info regarding this case, and more visibility at what can be done about it. 

 

Thanks!

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