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Forum Discussion
I've been charged twice for my annual Dropbox subscription
Hi There,
I have been charged my yearly membership twice. This has left my bank account in minus so I urgently need someone to contact me about this issue. I have emailed multiple times and am yet to hear back. I was wondering if anyone else has had this issue and if it was resolved. I love Dropbox, however, if this isn't resolved soon I think I will have to find another service.
- Rich
Super User II
SS_Creative wrote:
I have been charged my yearly membership twice.
First, what plan does it say you're on when you visit the Plan page? Next, use the credit card charge lookup tool to verify that both charges are for the same account. I suspect that they'll be for two different accounts.
... I urgently need someone to contact me about this issue. I have emailed multiple times and am yet to hear back.You can't email them directly. You need to open a ticket through the Support page.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thanks Rich,
I am on the Dropbox Essentials plan. Both charges have the same transaction ID number. I gave opened a ticket though my log in but will do it not logged in now. Thanks!
