You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
I paid for my wife for one year. The payment just vanished in your accounts- we got nothing. How do you do with paymens not adressed to the user?
- Hannah
Dropbox Staff
Hey Carde, thanks for bringing this to our attention.
How did you upgrade the account? Was it directly through the Dropbox site or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?
If you did it directly from our site, can you use this page to locate the email address of the account associated with the payment?
