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Forum Discussion
I need to cancel my subscription on an account I can't access.
Hello,
I set up a dropbox annual subscription with my old work email address [email removed as per Community Guidelines]
My old employer deleted my email and now i cannot get in to retrie...
Hi Megan,
Thank you so much for your reply.
I tried to contact support, but it keeps making me choose a menu item. I just wanted to deal with a human. I will do what you suggest here and see how I go. Thank you
Hi Megan,
I have sent message explaining my problem. I have not been able to access my account since my employer deleted my email account. So cannot get code to verify account - if only the verification code went to my mobile number instead of the email address I cannot access!! Therefore, my account under this user name: removed has been unuseable. I would rather set up a new account with an email that is under my control that I will never lose access to. Hope to hear from someone in the next day or so. Many thanks Sandy
- Megan
Dropbox Staff
Hey sandybarnes1970, thanks for that!
I just checked, and it seems that your email was automatically caught by our spam filter. No worries though.
I just created a ticket on my end for you, and we'll take it from there.
Thank you!
Brilliant! Thank you.
Luckily I control both my hotmail and gmail private email accounts.
Thank you 🙂
Hi Megan,
Someone called Alexis - told me to sign into my account and change email address. But I cannot get into my account because it wants the verification code being sent to the email address that I cannot access. They have marked my ticket as solved but it is not. I need my account cancelled as I cannot get into it. Help!!!
- Hannah
