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whynotrefund's avatar
whynotrefund
New member | Level 2
3 months ago

I need a refund for my Dropbox charge.

I subscribed the annual 2TB storage by accident on August 18 2024 and found it's a mistake as I already have the Microsoft cloud and my husband has a drop box 2TB subscription currently. So I cancell...
Billing
Cancellations and refunds
Payments and billing
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II

If you cannot see the support options you've logged in to the wrong account on the website.

 

Make sure at www.dropbox.com/plans you can see the account with the upgrade on it. And then go to www.dropbox.com/support . It sounds like you accidentally may have multiple ones. 

whynotrefund's avatar
whynotrefund
New member | Level 2
3 months ago

yeah, I tried both links and they led me back to where I was. As you can see the options under Contact us are grey and I can click none of them.

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    That means then, as I said, you are not logged in to the account you upgraded. You are currently logged in as a free user. You need to log out of that and in to the paid one.

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