Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
so for starters my subscription is done through itunes/the app store. i keep getting emails that they are renewing and making me pay for the subscription but when i go into the dropbox app, it doesn’t show that i have a subscription. in the contact
support and billing through the dropbox website, I am able to enter my credit card info but unable to select the purchase button. i have a small red rectangle at the top that gives an error message and says to refresh browser or contact customer support. i’m not sure what else to do. and my latest payment made was june 4, 2024 but it doesn’t show up on my billing on the dropbox website.
Hi @laniiseee, let's see what we can find on this!
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @laniiseee! Thanks for posting about this here.
First off, is the error message you mention present on a different browser/incognito mode?
As for your Dropbox account, does it appear to be Basic here, as well?
If yes, is it possible you’re being charged for another Dropbox account linked to a different email address?
Let me know, and we can check this further.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
@laniiseee wrote:
... it says “It looks like you're paying for another Dropbox account with this Apple ID.
Does the email address on your Dropbox account (shown on this page) match the email address that you use for your Apple ID?
Hi @laniiseee, let's see what we can find on this!
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!