I was told my plan was cancelled, but I got another charge.

[Rina92]

Hi, I was told on Monday, that my subscription was cancelled and that I will not be charged. But my account is still being charged. Is there a way to end this or to remove my card details? 

Regards

[Megan]

Hi @Rina92, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

[Rina92]

 Hi Megan

Here's the ticket number: Ticket #23853782 
Please assist as I had to stop my card now just to prevent this payment.

[Megan]

Thanks for that @Rina92!

I was able to locate your ticket, and left an internal note there. 

The agent working on your case, will get back to you as soon as possible. Thanks for your patience!