You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I subscribed using the wrong email address on Google Play
I got a new phone last week my Dropbox is linked to my email [Removed as per Community Guidelines] but I screwed up on subscribing and use my alternate Google play account at [Removed as per Community Guidelines] my question is this after my current subscription expires could I resub using main Google play or the website or do i have to move everything piecemeal to a new dropbox account this is really confusing as I'm getting mixed signals from other support channels and need a definitive answer and help will be great Moto g stylus 5g 2024 model Android 14
iPhone 14 Outlook app doesn't show files for Dropbox
When trying to attach a Dropbox file using the Outlook mobile app, a screen says "No files found." I used to be able to create an email and then attach the Dropbox file using the Outlook app, but now this is not working. It's possible from the Dropbox app side, but not from Outlook. Any idea why this is happening? I've tried uninstalling/reinstalling Dropbox and removing/adding my Dropbox profile for Outlook, but this persists.
How can I upgrade from Plus to Professional when I upgraded via the Android app?
Is there any way to upgrade my plan from Plus to Professional? I subscribed via Google Play and i'm unable to upgrade my plan to Professional, i don't have any possibilities in the app for that as it always takes me to Google Play where i can only decide that i'd like to continue that very subscribtion or not. If i go to dropbox.com then it writes that "Your plan and billing information are managed externally." and i can't even start a free trial and it also takes me to Play Store.. What can i do with that? I honestly think that it's quite ridicolous that upgrading an account is that difficult...I can't upgrade via the Google Play store.
I just wasted 45 mins online with an agent. Tried to upgrade my account. After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store. So went to google play store and I can't upgrade my account via playstore! Gone back and forth and back and forth with the agent to get nowhere. Asked if I could call someone for direction, have to go via email! Was told I need to upgrade to a business plan to make a call. Can't upgrade to a business plan for direct support because I pay for DROPBOX via playstore. Surely a big tech company can do better and make upgrading which is essentially volunteering to pay MORE for your service easier! ... No way to upgrade my service without spending more time on a service call and wasting more time. Very very irritating. Maybe you want to fix that!
My mobile subscription has expired, but Dropbox still won't let me re-subscribe via the website
Hello. I am trying to switch my subscription from Apple mobile payment to the Dropbox website. I have already followed the instructions provided by Dropbox and cancelled my subscription with Apple. According to Apple, my mobile subscription expired on August 7th (10 days ago). However, when I go to manage my subscription on Dropbox.com, I am told I have to manage my subscription through Apple and not given the option to subscribe via web. To make matters more frustrating, when I try to contact support by email through Dropbox's website, I'm given the same set of instructions I already followed and not allowed to submit a support request. I haven't attempted to use the live chat because it's not available on weekends, and if I'm going to have to wait until Monday to receive support anyway, I'd rather be able to submit a support request now while I'm thinking about it and handle it asynchronously than have to remember to do it on Monday. It's incredibly frustrating, and from looking at the forums, it seems like this is a problem multiple people have had that has required email support from Dropbox to resolve. I would primarily like help resolving this issue so I can subscribe to Dropbox via the website. However, I would also like Dropbox to consider updating the "Submit a Help Request" form to allow people having this issue to, ya know, use it. The fact that multiple people have posted on this forum about this exact same issue shows that the instructions provided are insufficient, and genuinely the most aggravating part of this entire thing has been being stonewalled by Dropbox's support request UI. Please either update the instructions with troubleshooting steps when your subscription has expired on mobile but you're still unable to change your subscription plan on the website, or, if this always requires Dropbox support to resolve, provide a way for people in this situation to indicate as such in the "Submit a Help Request" form that will allow them to, ya know, submit a help request.Unable to Upgrade it says I'm already paying for an account.
My plan suddenly downgraded to basic even though the card we have on file is working fine. No matter what device or browser I try, I am unable to upgrade back to the 2TB plan I have been on for years. When I try through the iOS app on my phone, I get a message that says I am unable to upgrade because I am paying for another Dropbox account with my Apple ID. This is not true, as they are connected. When I try on Safari through the website, I get a spinning icon and an error message on the payment page, plus a warning from my virus detection software that it is unsafe. I have the same issue on Chrome with my laptop. I am so frustrated, as now that I got downgraded, I can't even send a support email. I just want to upgrade, and I don't want to lose the thousands of files I have uploaded. What can I do?
