I haven't received a refund for my Essentials plan, but it's been downgraded.

[MeganJohnston]

I’m tried to cancel my Essentials subscription before I was charged but too late, and since I heard Dropbox never gives refunds, I’d like my essentials plan back but it won’t let me without purchasing again? Absolutely not.

Very frustrated and would love some help since I can’t contact anyone directly.

[Nancy]

Hey @meganjohnston, thanks for posting here today. 

Can you send me a screenshot of what you see here and here? 

You can attach them both in this thread by clicking on the following button: 

We can go from there.

[MeganJohnston]

Oops! Nevermind, they did refund me even though I didn’t ask initially but excellent. thanks anyways for your help