"There was an error completing payment" when trying to upgrade to Plus

[Samaahith]

I am not able to buy the dropbox plus subscription, I fill out my upi details and click on purchase and get an error in a red box stating that "there was an error completing payment", how do i get the plan, it is important as i need this for my work.

[Hannah]

Thanks for bringing this to our attention, @Samaahith.

Can you try upgrading through a different browser or a private browsing window, to see if there's any difference?

Let me know how it goes.

[Samaahith]

Hi @Hannah , I tried incognito mode and even changed browser to safari from chrome to try this as suggested, but the issue still remains. 

[Hannah]

I see, thanks trying, @Samaahith.

In this case, I would suggest opening a support request with our support team, for a faster resolution.

You can do so, by following these steps:

1. Open a private browsing/incognito window and go to this page.
2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
3. Fill out the rest of the form.
4. Click "submit".

Let us know once you have your ticket number!

[Samaahith]

could you provide me a link to this form, im not able to find this section in the support page,
I was also in conversation with your sales team, who guided me to raise the issue in the "submit a request" section of the billing and subscription issues part of support, but its not letting me do so as it says "this support option is not available with your plan"

[Hannah]

You'd need to use a browser that's not signed into your account, or a private browsing/incognito window to find these steps; can you double-check and let me know if you're still having an issue?