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Forum Discussion

MeganJohnston 's avatar
MeganJohnston
New member | Level 2
3 months ago

I haven't received a refund for my Essentials plan, but it's been downgraded.

I’m tried to cancel my Essentials subscription before I was charged but too late, and since I heard Dropbox never gives refunds, I’d like my essentials plan back but it won’t let me without purchasin...
Cancellations and refunds
Downgrading
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey meganjohnston, thanks for posting here today. 

 

Can you send me a screenshot of what you see here and here? 

 

You can attach them both in this thread by clicking on the following button: 

 

 

We can go from there.

  • MeganJohnston 's avatar
    MeganJohnston
    New member | Level 2
    3 months ago
    Oops! Nevermind, they did refund me even though I didn’t ask initially but excellent. thanks anyways for your help

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