cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
Musicians, convert your MuseScore files to PDF to play music on the go! Learn more here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: HELP! Account setting

I haven't received a refund for my Essentials plan, but it's been downgraded.

MeganJohnston
New member | Level 2
a week ago

I’m tried to cancel my Essentials subscription before I was charged but too late, and since I heard Dropbox never gives refunds, I’d like my essentials plan back but it won’t let me without purchasing again? Absolutely not.

Very frustrated and would love some help since I can’t contact anyone directly.

  • 0 Likes
  • 2 Replies
  • 107 Views
0 Likes
2 Replies 2

Nancy
Dropbox Staff
a week ago

Hey @meganjohnston, thanks for posting here today. 

 

Can you send me a screenshot of what you see here and here? 

 

You can attach them both in this thread by clicking on the following button: 

 

 

We can go from there.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

0 Likes

MeganJohnston
New member | Level 2
a week ago
Oops! Nevermind, they did refund me even though I didn’t ask initially but excellent. thanks anyways for your help
Need more support?