I get an Error 500 when trying to delete by account, why?

[Catariinaa]

I’ve been trying to delete my account and I get Error 500.
I’m on a basic 2gb plan so it’s a free service.

There is nothing in my Dropbox.

Tried deleting the account through google chrome, safari and the Dropbox app website data has been cleared prior to preforming the deletion.

I don’t pay for any subscription but yet I can’t delete the account!

Someone please help as it’s quite annoying

[Mark]

Have you tried a different browser?

Cleared cookies and cache?

[Catariinaa]

thanks mark. I have tried google chrome, I tried to delete the account through the app and I used the safari. I cleared both google and safari website data. Neither of them worked, do you have any other suggestions ?

[Jay]

Hi @Catariinaa, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[Catariinaa]

Hi Jay, yes you’re welcome to contact me via email.

[Walter]

Thanks for the cooperation @Catariinaa - I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.