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izzibd's avatar
izzibd
Explorer | Level 4
6 days ago

I can't seem to reach support to ask for a refund.

I signed up to Dropbox a year ago (directly) and didn't use it as planned, and I believed that I had cancelled the auto renew feature. I have just seen that I have been charged for another year 2 days ago - I have now gone in again and made sure that the account in cancelled. I am seeking a refund for this but seem to be going in circles online and can't figure out how to contact anyone to request a refund. 

Cancellations and refunds
Refunds
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 days ago

    Thanks for posting about this on our forum, izzibd. 

     

    Can I go ahead and log a ticket for you to the email address you see here? 

     

    I’ll be able to check your account this way.

    • izzibd's avatar
      izzibd
      Explorer | Level 4
      6 days ago

      Thanks Nancy that would be great!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 days ago

        Done, izzibd! Please reply to my email, when you get the chance.

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