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izzibd's avatar
izzibd
Explorer | Level 4
7 days ago

I can't seem to reach support to ask for a refund.

I signed up to Dropbox a year ago (directly) and didn't use it as planned, and I believed that I had cancelled the auto renew feature. I have just seen that I have been charged for another year 2 day...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting about this on our forum, izzibd. 

 

Can I go ahead and log a ticket for you to the email address you see here? 

 

I’ll be able to check your account this way.

izzibd's avatar
izzibd
Explorer | Level 4
7 days ago

Thanks Nancy that would be great!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 days ago

    Done, izzibd! Please reply to my email, when you get the chance.

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