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Forum Discussion

ericverploeg's avatar
ericverploeg
Explorer | Level 3
2 years ago

How to cancel account when I no longer have access to associated email address?

Hi,   I have an old Dropbox account that I haven't used for several years, but is still billing my credit card. My problem is that I no longer have access to the email address associated with tha...
Billing
Cancellations and refunds
Cancelling
Payments and billing
pb4001's avatar
pb4001
Explorer | Level 3

Hi Megan

 

My ticket number is #24305295

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks pb4001! I’ve found your ticket and left an internal note. Please keep an eye out for our team’s reply.

  • pb4001's avatar
    pb4001
    Explorer | Level 3
    18 days ago

    Hi Nancy, This issue has not yet been resolved as I remain being charged to an account I no longer have access to. Can you please help/advise on next steps. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    18 days ago

    Did you reply to the ticket email pb4001 ?

  • pb4001's avatar
    pb4001
    Explorer | Level 3
    17 days ago

    Yes I did. They closed the ticket then saying it was resolved.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    Hey pb4001, I've looked up your ticket and it seems that you never replied to the previous agent's email, and the ticket was closed due to inactivity.

     

    I was able to find your follow-up ticket, though and responded there, so please get back to me when you have a chance.

     

    Thanks.

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