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Forum Discussion
How to cancel account when I no longer have access to associated email address?
Hi,
I have an old Dropbox account that I haven't used for several years, but is still billing my credit card. My problem is that I no longer have access to the email address associated with tha...
Megan
Dropbox Staff
Dropbox Staff
Hello, I have the same issue, I have been charged for years for an account I don't use, and I don't have access to that email in order to get login confirmation and do it on my own? Can you help me please? The old account is under [removed per the Dropbox Community Guidelines]
- Hannah
Can we email you, so we can look into this internally, adriangarcia?
- Megan
Hi Megan. I'm having the same issues as the rest of the commenters here. I was working with a business previously and am still being charged to my personal card for that account. I no longer have access to that work email to cancel or stop payments. Any help is greatly appreciated 🙂
- Megan
Hi pb400, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Hi Nancy, This issue has not yet been resolved as I remain being charged to an account I no longer have access to. Can you please help/advise on next steps.
Yes I did. They closed the ticket then saying it was resolved.
