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Forum Discussion
How do I cancel subscription
the instructions on how to delete my upgrade subscription isn't very clear or in fact misleading. Once I download my photos to a thumb drive, I plan to kill the app. unless reaches out to me soon.
It's actually quite simple to downgrade or cancel your account. Make sure you're following the steps listed in the following help article.
Did you upgrade to a paid account on a mobile device, i.e. through Apple's App store or Google Play? If so, you need to manage your subscription through the store you subscribed in. Otherwise, contact Support and they'll assist with canceling your account.
If you just want to downgrade, you could just try the Downgrade page as listed in this help article and in one of the replies listed above.
Rich
Super User II
Super User IIIt's actually quite simple to downgrade or cancel your account. Make sure you're following the steps listed in the following help article.
I can't downgrade my subscription either. I go to settings, then plan and there is no button that tells me i can end my subscription
- MarkAre you a Business user?
If so you need to remove licences as per https://www.dropbox.com/help/business/add-licenses-or-space
Note that if you are a Business user only the admin can do that and only down to the minimum level of your subscription (i.e. 3 or 5 users) - same here
- There is no "Cancel" button at the bottom of the page.
How do I change/downgrade/cancel my subscritpion? I followed the instructions but there isn't a cancel button in the Plan area.
I would rather downgrade but if changing isn't possible, I'll cancel it. At this point I'm getting tired of researching and chasing a ghost button.
This link is useless for me for some reason. https://www.dropbox.com/help/billing/cancel-dropbox-plus
if there's no button. Please send me a link to the button it's self if nothing else works
- NO CANCEL!!! link in that location. Why?
- Rich
Did you upgrade to a paid account on a mobile device, i.e. through Apple's App store or Google Play? If so, you need to manage your subscription through the store you subscribed in. Otherwise, contact Support and they'll assist with canceling your account.
If you just want to downgrade, you could just try the Downgrade page as listed in this help article and in one of the replies listed above.
