We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
How do I cancel my Dropbox Plus Trial?
I followed the directions here to cancel my trial:
https://www.dropbox.com/help/billing/app-store-subscriptions
But I don't see the option within the App Store that will allow me to toggle the Automatic Renewal to "Off."
I also tried following these instructions:
https://www.dropbox.com/help/space/cancel-plus
But when I go to my Account page, there's no link to "Cancel Trial."
I feel like I'm running in circles with this. My trial is set to expire in the next 48 hours and I want to make sure I have cancelled so I am not billed for a renewal. Thank you!
cyan1 wrote:
I have posted this and submitted the following other places:There's no need to cross-post this on other unrelated threads. Your other posts were removed. You can reply here on this thread if needed.
1. Sign in to the dropbox.com ✔️
2. Click your avatar.✔️
3. Click Settings.✔️
4. Click Plan.✔️
5. At the bottom of the page, choose Cancel plan.❌
#5- No such option. Does not work with cache cleared, either.Those appear to be the steps to cancel an active Plus account; not a trial. Make sure you're following the instructions listed in the following help article:
Also, the Dropbox web interface has recently changed, so some help articles might still need to be updated. If you don't see a Cancel link on your Account tab, check the Plan and other tabs as well.
Also wanted to mention that when I try to submit a ticket about this issue, the submission page seems to be broken. None of the drop-down menus work where I'm supposed to specify my computer type, etc., and the submit button doesn't show any text and can't be clicked. I'm using El Capitan on OS X, for what it's worth. I tried in both Chrome and Safari.
