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Forum Discussion
How do I cancel my Dropbox Plus Trial?
I followed the directions here to cancel my trial:
https://www.dropbox.com/help/billing/app-store-subscriptions
But I don't see the option within the App Store that will allow me to toggl...
cyan1 wrote:
I have posted this and submitted the following other places:There's no need to cross-post this on other unrelated threads. Your other posts were removed. You can reply here on this thread if needed.
1. Sign in to the dropbox.com ✔️
2. Click your avatar.✔️
3. Click Settings.✔️
4. Click Plan.✔️
5. At the bottom of the page, choose Cancel plan.❌
#5- No such option. Does not work with cache cleared, either.Those appear to be the steps to cancel an active Plus account; not a trial. Make sure you're following the instructions listed in the following help article:
Also, the Dropbox web interface has recently changed, so some help articles might still need to be updated. If you don't see a Cancel link on your Account tab, check the Plan and other tabs as well.
Also wanted to mention that when I try to submit a ticket about this issue, the submission page seems to be broken. None of the drop-down menus work where I'm supposed to specify my computer type, etc., and the submit button doesn't show any text and can't be clicked. I'm using El Capitan on OS X, for what it's worth. I tried in both Chrome and Safari.
- Mark
Super User II
Have you tried with a browser in incognito mode?- This is ridiculous- me too. Using incognito? Why does this have to be so complicated. You provide instructions we cannot follow!
How do I unsubscribe!?
I want to swear!- Rich
cyan1 wrote:
This is ridiculous- me too. Using incognito?Using an Incognito or private browser session assures that your not loading any cached data. It's a clean browser session used to eliminate a possible browser problem. It's not a requirement to use it to unsubscribe; it's a troubleshooting step.
Why does this have to be so complicated. You provide instructions we cannot follow!It's not complicated, and the instructions work just fine. The symptoms described above all seem to be browser based, which is why Mark suggested the Incognito window. My advice would have been to clear your cache/browsing history and try again, or try another browser. Using an Incognito window accomplishes the same.
