How can I find out what our 4 licenses are for? I'm new at this job and trying to figure it out.

[Conn217]

I'm taking over someone else's role who has left without leaving login details and other important facts. I've been asked to find out why we are being charged for 4 licenses, but I can't find ANYTHING anywhere that gives answers. We have a Dropbox Business account. When I looked up how much we're paying per year, it seemed to be $227 for a Dropbox Standard plan for 3+ users. We were just charged $1,108.80 (4x $227.20) for "4 licenses". This doesn't seem right. How can I find out the answers to my questions?

[Jay · Accepted solution]

Hi @Conn217, thanks for bringing this to our attention.

If you're the team admin of a Dropbox Business team, you can view the licenses on the admin console, and if need be, remove any unnecessary licenses.

If you have any further queries, feel free to message back.

[DragonFull]

As an administrator in the case of Dropox Business, you can easily check this in the administration console. It will show you all the licences there, and if necessary you can cancel and delete those you are not using or intend to get rid of.

[Conn217]

Hi Jay, something is amiss. It could have to do with change of ownership of the business, in which case, I really need someone to call and speak to me. I spent some time on chat with a Dropbox rep last night and she said to request a callback, but the chat facility only appears intermittently, and I currently can't see it. The frustration is immense and I just need to sort this out instead of spending hours trying to find answers.

I am able to log in using two of the business's email accounts but if I'm not seeing the admin console, does that mean these aren't the admin accounts? If that's the case, what ARE the admin accounts? 

[Hannah]

Hey, @Conn217, if you don't know which account is the admin account, take a look at this page.

Once you've gained access to the admin account, you can request a call from the Help tab in the admin console here.

[Conn217]

Hi DragonFull, thank you, I've now managed to log in via the Admin account and have found the licenses section. However, I can't find information about who the licenses are for or what licenses actually mean. Somehow, I managed to ADD a license and then I removed it, but I don't know if this is going to be problematic in terms of billing.

Can you please point me towards a definition of the licenses? 

[Conn217]

Ok I was able to organise a callback and the operator was outstandingly helpful. Thank you to those who replied above for your help :).