You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Mike2024's avatar
Mike2024
New member | Level 2
11 months ago

How can I cancel a subscription for an account I can no longer access?

I am paying 11.99 euros per month for a dropbox subscription which I can not cancel since I do not have access to my email anymore.....how can I stop the subscription?
cancellations
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey there Mike2024  - sorry to hear you're having issues with this.

 

In such cases, I'd recommend getting in touch with our support team directly for further assistance.

 

To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information and an email address we can reach you at. 

 

Once you do that and get a ticket number from our system, you can share it with us here so that we can look it up as well if needed.

 

I hope this helps!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!