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Forum Discussion
Dropbox debited $71.88 without any notice, Please refund
Dropbox debited $71.88 without any notice. Also, I haven't logged in to Dropbox since 5 years and haven't selected any plans, so how can Dropbox debit money from my account? Please refund my payment.
- Mark
Super User II
Dropbox does give notice - it sends multiple emails prior to billing you.
Dropbox can only debit an account if you gave it your card details - it cannot just randomly guess them. If you hadnt logged in within 5 years your account would have been deleted - they delete after 12 months.
To resolve the only way to do so is contact support at www.dropbox.com/support
No, I haven't received any emails regarding billing. And they didn't deleted my account don't know why
- Nancy
Dropbox Staff
sankpal476, did you also check the spam folder of your email address?
Did you receive those charges directly from Dropbox, or iTunes/Google Play? You can check your bank statement to see that, as well.
- Bill! I never got notice that a charge would be applied and also, I haven’t logged on in 3 years and still got charged!
