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Forum Discussion
EU refund on a debit card payment
Greetings everyone,
in the refunds page it is mentioned, that the citizens of EU, UK or Turkey are eligible for a refund if the subscription is cancelled within 14 days after the purchase. I tried out the Dropbox professional plan for one month with my MasterCard debit card details entered but I had forgot to cancel my plan and I was charged 199€ for a service I won't probably use. I tried to submit a help request under Billing and payments > Cancellations and refunds but there was no choice for a debit card, only credit card/Google play/Apple app store payment options available. Has anyone had luck with refunding debit card payments in EU?
Dear Sir/Madam,
On September 9, 2021. you have withdrawn 119.88 euros from my credit card. I'm on a Dropbox Basic plan. Please reimburse me in accordance with European law.
Kind regards,
Hello, I wanted to ask you if you received your funds back. Just happened the same to me! Thanks for letting me know. babrora
- I need my refund back of $12.80 that was charge on my debit card
- Mark
Super User II
You need to contact support as has already been said.
Note that refunds are only given, as per the T&C's you agreed to upon signing up, when legally required.
