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Forum Discussion

gitguuddd's avatar
gitguuddd
Explorer | Level 4
4 years ago

EU refund on a debit card payment

Greetings everyone, in the refunds page it is mentioned, that the citizens of EU, UK or Turkey are eligible for a refund if the subscription is cancelled within 14 days after the purchase. I tried ...
cancellations
Dropbox Pro
Refunds
  • Hannah's avatar
    Hannah
    4 years ago
    Hey gitguuddd, welcome to our Community!

    You can actually reach out to our Support team about your request, even if you have paid with a debit card (just use the credit card option).

    Let me know if you have any questions.
Helena Reid's avatar
Helena Reid
New member | Level 2
I need my refund back of $12.80 that was charge on my debit card
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

You need to contact support as has already been said. 

 

Note that refunds are only given, as per the T&C's you agreed to upon signing up, when legally required. 

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