Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi folks,
I am part of the DocSend Partner Program through my accelerator and am receiving a discount.
You can see from this blog post that I should be able to get discounted pricing for Dropbox. [Quote from blog: "Founders associated with any investor, accelerator, or startup community that participates in the DocSend Partner Program will now be eligible for Dropbox for Startups."]
Despite having a recently activated DocSend discounted subscription, I cannot find any information on how to get access to discounted Dropbox services.
The dropbox page at https://experience.dropbox.com/lp/startups is utterly unhelpful for someone who is part of the DocSend Partner program. It only provides referring your VC/Accelerator to Dropbox but that's pretty useless for any VC/Accelerator who is already part of the DocSend Partner Program, isnt it?
Can anyone help figure out who to contact to help get Dropbox set up? Looks like this initiative was announced but maybe never launched/followed-through by dropbox?
Hi @user1207,
We will go ahead and reach out to the email that you used to sign up for the community.
For any other users who may experience this, you can generally receive the link for your partner discount from your accelerator or startup. If you can't find that link, let us know here and we can reach out to you directly!
Regards,
Ben
Hi @user1207,
Thanks for your patience while I looked into this!
Your accelerator should be able to provide you with the link to access the discounts. If you are unable to retrieve a link from your accelerator, let me know, and I can put you in touch with a member of the Dropbox team who can provide you with more information. If you need to take this route, I'll need your approval to reach out via email.
Regards,
Ben
Hi @user1207,
Great, thanks for the context. Can we reach out to you via email to discuss this further?
Yes please! You can email me on my account email. Let me know if I need to DM it to you.
Hi @user1207,
We will go ahead and reach out to the email that you used to sign up for the community.
For any other users who may experience this, you can generally receive the link for your partner discount from your accelerator or startup. If you can't find that link, let us know here and we can reach out to you directly!
Regards,
Ben
Hi Ben, could you please email me? I'm having the same issue. This is my personal account but can give you my business email if you can DM or email me directly.
Hi @user37,
We don't have a direct messaging function here on the community, but we can reach out to you at the email linked to this account to retrieve your business email address, then continue the conversation there. Let me know if that works for you!
Regards,
Ben
Hi @BenDBX please email me with the email attached to this account and we can take it from there. Thank you!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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