You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AmberAdriana's avatar
AmberAdriana
Explorer | Level 3
2 years ago

DOUBLE CHARGE - NEED CANCELLATION + REFUND

Hi  I've had dropbox for quite sometime, but it wasn't until recently that I noticed I am being double charged. I cancelled one now, however I am unsure of how to cancel the other charge. Can someo...
Billing
cancellations
downgrade
Payments
Refunds
AmberAdriana's avatar
AmberAdriana
Explorer | Level 3

Hi Nancy, thanks for responding. Honestly I don't have a ticket number. I was trying to use the chat to resolve my issue, but it was a bot and I couldn't get far. 

 

Both charges come from Dropbox. 

 

Thanks 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi AmberAdriana, thanks for the update. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

  • AmberAdriana's avatar
    AmberAdriana
    Explorer | Level 3
    2 years ago

    Here's my ticket # Ticket #23042550 Nancy Jay 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi AmberAdriana, thanks for sharing your ticket number.

       

      It seems the email was automatically closed by our system, but do not worry, I opened a new ticket on my end for you.

       

      I'll see you there! 

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