cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you’ve changed your email address, now's the perfect time to update it on your Dropbox account and we’re here to help! Learn more here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Company is billed, but I don't know for which account

Company is billed, but I don't know for which account

Melissa-FR
New member | Level 2

Hi all,

I recently started working for a company and I saw a charge for dropbox for a yearly subscription. I asked around, nobody seems to know where it's coming from. I want to find this account.
Unfortunately, the charge doesn't have a transaction ID.

I hope you can help me, thank you.

3 Replies 3

Walter
Dropbox Staff

Hey there @Melissa-FR - sorry to hear about this.

 

Would it be OK if we reached out via email, so that we can have a  further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Melissa-FR
New member | Level 2

That's allright, I'm looking forward to your email.

Walter
Dropbox Staff

Thanks for the cooperation @Melissa-FR - you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    Melissa-FR New member | Level 2
What do Dropbox user levels mean?