The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.

Forum Discussion

Bales's avatar
Bales
Explorer | Level 4
4 months ago

I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.

Hi All, 

I have been a Basic Plan user for years. Have 3 legit decices. Just deleted 1 and added a new one. Dropbox is counting the new one twice now, so I cant have 3 devices. 
Their ChatBot has no answer or help.

 

Can you ?

Thanks.

 

Bales

 

Plans
Plans and upgrades
  • Mark's avatar
    Mark
    4 months ago

    Unfortunately the only way to get devices back on is to unlink so you are below the three. 

     

    If you unlink the wrong one you can re-add it back on 🙂

    So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for posting on the Community today, Bales!

     

    Have you tried removing the "duplicate" device via your Security tab?

     

    If yes, does this resolve the issue or do you encounter any errors? 

     

    If the latter, feel free to send me a screenshot of what you see under the "Devices" section of your Security page.

     

    Let me know how it goes.

    • Bales's avatar
      Bales
      Explorer | Level 4
      4 months ago

      Thanks for fast reply, Nancy. I think I tried that with no progress, but will check and revert to you shortly.

      B

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!