I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.

Bales

Hi All,

I have been a Basic Plan user for years. Have 3 legit decices. Just deleted 1 and added a new one. Dropbox is counting the new one twice now, so I cant have 3 devices.
Their ChatBot has no answer or help.

Can you ?

Thanks.

Bales

Mark

Unfortunately the only way to get devices back on is to unlink so you are below the three.

If you unlink the wrong one you can re-add it back on 🙂

So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink.

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View solution in original post

Nancy

Thanks for posting on the Community today, @Bales!

Have you tried removing the "duplicate" device via your Security tab?

If yes, does this resolve the issue or do you encounter any errors?

If the latter, feel free to send me a screenshot of what you see under the "Devices" section of your Security page.

Let me know how it goes.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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Bales

Thanks for fast reply, Nancy. I think I tried that with no progress, but will check and revert to you shortly.

B

Bales

Bales

This is the screenshot. I want the 3 but not the Windows device ( without knowing what they mean by that - can't identify it - then remove the duplicate below. But I have tried this once.

The anon device may be an old tablet or phone but I need its name to know whether its one of the required 3 or not.

Thanks again.

B

Mark

Unfortunately the only way to get devices back on is to unlink so you are below the three.

If you unlink the wrong one you can re-add it back on 🙂

So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Bales

Many thanks, Mark. If that works I'll be OK.
I'll try it tomorrow. The added problem is that this is a very slow process and I might have resolved it a day earlier if Dropboxe's instructions had been as clear as yours 😉
I'll let you know.
Bales

Bales

Hi Mark. Apology formy delayed reply, but, Yes thanks, the 3 device issue is resolved.

I did as you said and deleted the 3rd listed device then ignored the Title device and added back the 3rd device ( if you see what I mean? Anyway, all 3 are now connected.

I am using an unused but 3 yr old Medion Notebook and finding it dismally slow so now need to find some way to improve that.

Thanks for yourprompt response ( a colleague also advised but I cant locate her post so hope she sees this, which applies to her also.

Bales

I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.

I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.

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