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I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.
Hi All,
I have been a Basic Plan user for years. Have 3 legit decices. Just deleted 1 and added a new one. Dropbox is counting the new one twice now, so I cant have 3 devices. Their ChatBot has ...
Unfortunately the only way to get devices back on is to unlink so you are below the three.
If you unlink the wrong one you can re-add it back on 🙂
So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink.
Nancy
Dropbox Staff
Dropbox StaffThanks for posting on the Community today, Bales!
Have you tried removing the "duplicate" device via your Security tab?
If yes, does this resolve the issue or do you encounter any errors?
If the latter, feel free to send me a screenshot of what you see under the "Devices" section of your Security page.
Let me know how it goes.
Thanks for fast reply, Nancy. I think I tried that with no progress, but will check and revert to you shortly.
B
This is the screenshot. I want the 3 but not the Windows device ( without knowing what they mean by that - can't identify it - then remove the duplicate below. But I have tried this once.
The anon device may be an old tablet or phone but I need its name to know whether its one of the required 3 or not.
Thanks again.
B
- Mark
Super User II
Unfortunately the only way to get devices back on is to unlink so you are below the three.
If you unlink the wrong one you can re-add it back on 🙂
So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink.
