You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Bales's avatar
Bales
Explorer | Level 4
5 months ago

I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.

Hi All,  I have been a Basic Plan user for years. Have 3 legit decices. Just deleted 1 and added a new one. Dropbox is counting the new one twice now, so I cant have 3 devices.  Their ChatBot has ...
Plans
  • Mark's avatar
    Mark
    5 months ago

    Unfortunately the only way to get devices back on is to unlink so you are below the three. 

     

    If you unlink the wrong one you can re-add it back on 🙂

    So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink. 

Bales's avatar
Bales
Explorer | Level 4

Thanks for fast reply, Nancy. I think I tried that with no progress, but will check and revert to you shortly.

B

Bales's avatar
Bales
Explorer | Level 4
5 months ago

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!