Cancel a plan I can't access.

[RQ22]

Hello, I am being charged for an account that I have never used and can't access. I have tried every email I know and also entered the credit card and transaction information and nothing comes how. I am VERY frustrated. Is there a way to reach a person through chat or phone? I have been on this site for at least 2-hours.

[Nancy]

I’m sorry to hear about this, @RQ22.

Can you clarify the platform you used to upgrade your Dropbox account in the first place? Was it www.dropbox.com or iTunes/Google Play? 

I’ll be able to further assist this way.

[RQ22]

I did not try to upgrade it, I didn't even know about it. I noticed it on my statement. I have been billed $19.99 to my visa since april. Every time I tried to get support it told me to login and I cant.

[Nancy]

I see, thank you for clarifying. When checking your bank statement though, there’s no mention of iTunes/Google Play, just Dropbox, correct? 

If yes, then we can log a ticket for you and look into this further.

[RQ22]

Hi - My statement simply says Dropbox.

[Megan]

I'd be happy to look into this closely with you @RQ22.

Can I send you an email?

[RQ22]

Yes please - removed

[Megan]

I just sent a message to your Community-linked email address -not the one you posted above- @RQ22.

Take a look, and reply back as soon as possible.