Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi all,
I recently started working for a company and I saw a charge for dropbox for a yearly subscription. I asked around, nobody seems to know where it's coming from. I want to find this account.
Unfortunately, the charge doesn't have a transaction ID.
I hope you can help me, thank you.
Hey there @Melissa-FR - sorry to hear about this.
Would it be OK if we reached out via email, so that we can have a further look internally?
Let us know and we'll use the email address that's linked to your profile here, on our Community.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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That's allright, I'm looking forward to your email.
Thanks for the cooperation @Melissa-FR - you've got
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!