Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I no longer use Apple products but my DropBox account was set up a few years ago with billing through iTunes. How do I go about changing the billing to PayPal?
Hey @SueStreis, if you downgrade, your files will still be safely stored in your account, however, syncing will stop and you won't be able to add new files, if you exceed your free space.
You may simply re-upgrade, to resume syncing.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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You need to downgrade via iTunes, wait for it to downgrade (which may be a week or so after the payment fails) and THEN upgrade.
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Hey @SueStreis, if you downgrade, your files will still be safely stored in your account, however, syncing will stop and you won't be able to add new files, if you exceed your free space.
You may simply re-upgrade, to resume syncing.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!