We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

SueStreis's avatar
SueStreis
Explorer | Level 4
2 years ago

Change billing from Apple iTunes to PayPal

I no longer use Apple products but my DropBox account was set up a few years ago with billing through iTunes.  How do I go about changing the billing to PayPal? 

Billing
Dropbox Plus
Payments and billing
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SueStreis, if you downgrade, your files will still be safely stored in your account, however, syncing will stop and you won't be able to add new files, if you exceed your free space.

     

    You may simply re-upgrade, to resume syncing.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You need to downgrade via iTunes, wait for it to downgrade (which may be a week or so after the payment fails) and THEN upgrade. 

    • SueStreis's avatar
      SueStreis
      Explorer | Level 4
      2 years ago
      Thanks for your reply, Mark. If I downgrade, what happens to all of my files if they exceed the downgraded max? Should I back them up locally?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey SueStreis, if you downgrade, your files will still be safely stored in your account, however, syncing will stop and you won't be able to add new files, if you exceed your free space.

         

        You may simply re-upgrade, to resume syncing.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions