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Forum Discussion

michellelio's avatar
michellelio
Explorer | Level 3
11 months ago

Cancelling a free trial

Hi, I can't cancel my free trial subscription as there's no "plan" tab  what can i do now? it looks like my account is still basic plan, but the charge is for the Plus Plan
Cancellations and refunds
Cancelling
Trials
michellelio's avatar
michellelio
Explorer | Level 3

Hi Walter, 

thanks for reply. I have a Gmail associated with Dropbox account. Upgraded with website on my computer.I can see the charge listed on the monthly report on my credit card.

 

thank you! 

michelle

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

In that case, could you try using our self-served look up tool to identify the email address that's associated with the charge?

 

Is it an exact match with the one you see in your account's settings online?

 

Let me know and we'll take it from there, Michelle. 

  • michellelio's avatar
    michellelio
    Explorer | Level 3
    11 months ago

    Hi Walter,

    I have checked the look up tool. The charge is associated with my gmail account. But the account setting online is my hotmail address. 
    what should I do now? 
    thanks for helping 

     

    michelle

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi michellelio, if you have access to your Gmail, then you can try signing into the account itself by requesting a password reset. 

       

      Once you're in the account, you should then be able to cancel the trial. Can you give this a go?

      • michellelio's avatar
        michellelio
        Explorer | Level 3
        11 months ago

        Hi Megan, 

         

        thanks! The problem is resolved with the help of the support team!

         

        warmly, 

        michelle

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