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Diane12's avatar
Diane12
Helpful | Level 6
12 months ago

Can't pay my bill for subscription for a company account - my card expired

My credit card didn't auto-pay my account.  It expired on Monday, the system will not let me pay.  I have reached out through chat, email and phone and have had my problem escalated to the advanced support team 3 days ago and still have no resolve.  

 

So far I have talked to: Allen, Phil, Colton, Stephanie, Jennifer and Claudia.  

 

I am worried that my team is going to get locked out at any moment and I don't feel like anyone at Dropbox has a since of urgency.  

Payments and billing
Plans
  • Diane12's avatar
    Diane12
    12 months ago

    I got an email on Saturday with a reminder, and I was able to pay.  It was so much stress going a week thinking I might let my company down.  I saw so many we lost everything threads that I didn't sleep for a week.  

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