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Forum Discussion
Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
Hannah
Dropbox Staff
Dropbox StaffHey Hil, I just wanted to clarify something here.
In order to access the receipts/invoices for a subscription (by following the steps in the article you linked), you need to actually be logged in to the account in question.
If you don't have access or don't know which account the payment is for, you can use the look-up tool, like you mentioned.
If you're logged in to the account in question, but are still getting an error, do let us know.
And as for you, DK18. I just emailed you, so we can continue there!
Thanks @hannah, but I’m not an idiot…! 🙂. Of course viewing invoices and receipts should be a post log-in feature…. And I only have one account anyway, so it was not a mismatched account issue either…. And I was attempting to print shortly after logging in so cookies and identity tokens shouldn’t have expired.
I did also try switching it off and switching it on again, but that didn’t help either…!! 🤷:female_sign:😁
One person reports it = maybe they’re being dumb
Many people report it = probably is a software issue
I did also try switching it off and switching it on again, but that didn’t help either…!! 🤷:female_sign:😁
One person reports it = maybe they’re being dumb
Many people report it = probably is a software issue
- Megan
Hi Hil, I'll forward your feedback to the appropriate areas so we can continue to improve.
In other news, I see from your initial message here, that you managed to connect with our Support, right?
- Thanks Megan.
No - I didn’t contact or reach anyone in support…. I tried but the support page said that no one worked weekends…
Instead I just dug around until I found the link for viewing bill info with payment ref…. And then I spent a while trying to find the right credit card statement w my payment ref. Probably wasted an hour or more…. But at least I did manage to generate something in the end.
But it’s the end of the UK tax year so this was an urgent issue for me and may be for others too. Not having an invoice/receipt is a problem - and Dropbox doesn’t even email them - nor send an email confirming payment has been taken. It’s definitely less than ideal.
