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Forum Discussion
Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
it does not work for me neither. tried different browser and incognito. that is very inconvenient. mor inconvenient even that you cannot contact dropbox in any way personally after you quit your abo and after being a customer for many years
- Nancy
Dropbox Staff
thank you Nancy. Yes, that'd be nice. So, how do we proceed?
- Hannah
Hey Hil, I just wanted to clarify something here.
In order to access the receipts/invoices for a subscription (by following the steps in the article you linked), you need to actually be logged in to the account in question.
If you don't have access or don't know which account the payment is for, you can use the look-up tool, like you mentioned.
If you're logged in to the account in question, but are still getting an error, do let us know.
And as for you, DK18. I just emailed you, so we can continue there!
