can't save files from Office365-app to Dropbox - supposedly write protected

[DieBaum]

Hello there!

Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message.
Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc.
Had anyone ever experienced this issue?
Any ideas on how to solve it?
Thank you!

Andy

[alison r.2]

I have exactly the same problem and have lost a load of work because i hadn't realised the files weren't reaching dropbox. This is a bug (my money's on MS) and nothing to do with the up-to-dateness of app versions. 

[Hannah]

For everyone that's still having this issue, can you confirmed that you've followed these troubleshooting steps?

1) Cleared the Dropbox app's cache

2) Uninstalled/reinstalled the Dropbox app and the appropriate MS Office app

3) Restarted the device

4) Made sure that your OS, the Dropbox app and the MS Office app are on the latest version

If these steps didn't help, can we send you an email, to investigate this further?

[dluptonmd]

Yes, all these steps have been followed multiple times. Yes, you may send an email.

[Megan]

I just sent you an email @dluptonmd! 

See you there. 

[DrVJMJ]

Using Dropbox version 330.2.2 on Samsung Zfold 3

Tried the most recent suggestion from Hannah which was to:

1. Clear cache for Dropbox app

2. Delete Dropbox and Microsoft Word apps

3. Reinstall both apps

Same problem... I cannot retrieve a file from Dropbox through the Word app, make any changes, and then save it with a new name.

[DrVJMJ]

Dluptonmd describes it right!  I have described it elsewhere the same way. This is a big problem either for the Word app or for Dropbox and typically each side points at the other.

[DrVJMJ]

Hi Hannah,

Though I'm confident I have done this before, I followed your steps again exactly.

1. I cleared the cache for Dropbox and for good measure cleared the cache for Word

2. I uninstalled both Dropbox and Word from my Samsung Z-Fold 3

3. I rebooted the phone.

4. I reinstalled both Dropbox and Word.

Same problem!  When I retrieve a file from Dropbox through Word, make any change and simply try to save it back to Dropbox from Word with the same OR a different name it won't let me do that. Says the file is read only and I must save a copy. Obviously when I try to save a copy and rename it the same message pops up. As has been noted elsewhere I can save the file to OneDrive and I can save the file to my phone. The file even shows up on the list of files recently opened in the Microsoft Word open file menu. But nothing gets saved to Dropbox.

[DrVJMJ]

..... And Hannah yes of course you are free to email me. I already received an email from you and I think a ticket was opened so I don't want you to duplicate things.

[dluptonmd]

I got no email from you, though I am receiving emails notifying me of posts on this thread.

[dluptonmd]

I mean I got no follow-up email to your initial email to which I responded.